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What was unique about me being in City Hall during the Giuliani Administration, I was the only one who wasn’t an attorney. I may have been the only one who didn’t work in a prosecutor’s office. So I took a completely different point of view on how the city should be run. Very close to a business, very close on metrics and numbers. (Business Metrics Quotes)
Nearly every business collects metrics on inventory, sales, and workplace process. Health care has been slow to measure these kinds of outcomes. Increasingly, general medicine, via either managed care or large practice settings, is improving by collecting data through electronic records and refining practice based on what works. (Business Metrics Quotes)
Your typical business just measures the metrics that have to do with the profitability of the business one way or another. But you can have metrics that measure employee happiness and the morale. You can also do direct customer surveys; you can track it over time. You can do supplier satisfaction scores as well. (Business Metrics Quotes)
It’s never a metric, it’s where the person is going or not. Metrics are used to make things work better, but don’t necessarily make a business better. (Business Metrics Quotes)