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Chip Heath Quotes

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It takes emotion to bring knowledge to a boil  (Chip Heath Quotes) Create a need for closure  (Chip Heath Quotes) This is the biggest problem in analytics today  (Chip Heath Quotes) There’s no such thing as a passive audience  (Chip Heath Quotes) What’s broken, and how do we fix it?  (Chip Heath Quotes) What looks like resistance is often a lack of clarity  (Chip Heath Quotes) What questions do I want my audience to ask?  (Chip Heath Quotes) The fourth villain of decision making is overconfidence. People think they know more than they do about how the future will unfold  (Chip Heath Quotes) Change is hard because people wear themselves out. And that’s the second surprise about change: What looks like laziness is often exhaustion  (Chip Heath Quotes)