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Customer Experience Quotes

Customers have different need states and life experiences Picture Quote #1
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better Picture Quote #1
If you understand cause and effect, it brings about a set of insights that leads you to a very different place. The knowledge will persuade you that the market isn’t organized by customer category or by product category. If you understand the job that consumers need to complete, you can articulate all of the experiences in that job Picture Quote #1
Once, Naseeruddin Shah told me that the wafer shop was the best acting school that I could have attended. And I completely agree. I observed every customer very minutely and picked up some quirk or the other. Later, I used those experiences while playing different characters Picture Quote #1
While stores continue to be a very important part of our business, there is no mistaking the fact that the customers’ shopping preference, measured by both traffic and sales, continues to move to a virtual experience Picture Quote #1
We’ve been delivering cloud-based services for over a decade, with more than 30 million Intuit customers using offerings across a variety of desktop and mobile devices. The benefits are clear: online experiences are simply better for customer Picture Quote #1
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Six Sigma is a quality program that, when all is said and done, improves your customers’ experience, lowers your costs, and builds better leaders Picture Quote #1
Customers want high-quality food, good service, and good store experience, and most retailers fail to deliver on those Picture Quote #1
It’s so important to experience what your customers are experiencing and listen to their suggestions Picture Quote #1
Building positive customer experiences will help create passionate customers who will spread your message on their behalf - almost like an evangelist Picture Quote #1
Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores Picture Quote #1
But there’s still so much you can do with technology to improve the customer experience. And that’s the sense in which I believe it’s still Day One, and that it’s early in the day. If anything, the rate of change is accelerating Picture Quote #1
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You’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology and try to figure out where you’re going to sell it Picture Quote #1
I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end Picture Quote #1
A brand is essentially a container for a customer’s complete experience with the product or company Picture Quote #1
Corporate America cannot afford to remain silent or passive about the downward spiral we are undergoing. It cannot turn a blind eye to how difficult the experience of life is for so many of their customers Picture Quote #1
It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time Picture Quote #1
Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth Picture Quote #1
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Our DNA is as a consumer company - for that individual customer who’s voting thumbs up or thumbs down. That’s who we think about. And we think that our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault, plain and simply Picture Quote #1
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful Picture Quote #1
Apple Stores Offer the Best Buying Experience and Customer Service On The Planet Picture Quote #1
Highly engaged employees make the customer experience. Disengaged employees break it Picture Quote #1
When it comes to lead referral generation, the customer experience is it Picture Quote #1
I’d rather spend money on things that improve the customer experience than on marketing Picture Quote #1
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You've got to start with the customer experience and work back toward the technology - not the other way around Picture Quote #1
Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings Picture Quote #1
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better Picture Quote #1
You’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology and try to figure out where you’re going to sell it Picture Quote #1
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Text Quotes
Customers have different need states and life experiences  (Customer Experience Quotes) We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.  (Customer Experience Quotes) If you understand cause and effect, it brings about a set of insights that leads you to a very different place. The knowledge will persuade you that the market isn’t organized by customer category or by product category. If you understand the job that consumers need to complete, you can articulate all of the experiences in that job.  (Customer Experience Quotes) Once, Naseeruddin Shah told me that the wafer shop was the best acting school that I could have attended. And I completely agree. I observed every customer very minutely and picked up some quirk or the other. Later, I used those experiences while playing different characters.  (Customer Experience Quotes) While stores continue to be a very important part of our business, there is no mistaking the fact that the customers’ shopping preference, measured by both traffic and sales, continues to move to a virtual experience.  (Customer Experience Quotes) We’ve been delivering cloud-based services for over a decade, with more than 30 million Intuit customers using offerings across a variety of desktop and mobile devices. The benefits are clear: online experiences are simply better for customer.  (Customer Experience Quotes) Six Sigma is a quality program that, when all is said and done, improves your customers’ experience, lowers your costs, and builds better leaders.  (Customer Experience Quotes) Customers want high-quality food, good service, and good store experience, and most retailers fail to deliver on those.  (Customer Experience Quotes) It’s so important to experience what your customers are experiencing and listen to their suggestions.  (Customer Experience Quotes) Building positive customer experiences will help create passionate customers who will spread your message on their behalf - almost like an evangelist.  (Customer Experience Quotes) Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.  (Customer Experience Quotes) But there’s still so much you can do with technology to improve the customer experience. And that’s the sense in which I believe it’s still Day One, and that it’s early in the day. If anything, the rate of change is accelerating.  (Customer Experience Quotes) You’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology and try to figure out where you’re going to sell it.  (Customer Experience Quotes) I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.  (Customer Experience Quotes) A brand is essentially a container for a customer’s complete experience with the product or company.  (Customer Experience Quotes) Corporate America cannot afford to remain silent or passive about the downward spiral we are undergoing. It cannot turn a blind eye to how difficult the experience of life is for so many of their customers  (Customer Experience Quotes) It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time  (Customer Experience Quotes) Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth  (Customer Experience Quotes) Our DNA is as a consumer company - for that individual customer who’s voting thumbs up or thumbs down. That’s who we think about. And we think that our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault, plain and simply  (Customer Experience Quotes) If you do build a great experience, customers tell each other about that. Word of mouth is very powerful  (Customer Experience Quotes) Apple Stores Offer the Best Buying Experience and Customer Service On The Planet  (Customer Experience Quotes) Highly engaged employees make the customer experience. Disengaged employees break it  (Customer Experience Quotes) When it comes to lead referral generation, the customer experience is it  (Customer Experience Quotes) I’d rather spend money on things that improve the customer experience than on marketing  (Customer Experience Quotes) You've got to start with the customer experience and work back toward the technology - not the other way around  (Customer Experience Quotes) Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings  (Customer Experience Quotes) We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better  (Customer Experience Quotes) You’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology and try to figure out where you’re going to sell it  (Customer Experience Quotes)