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Herb Kelleher Quotes

We have a strategic plan. It’s called ‘doing things’ Picture Quote #1

Treat your employees like customers Picture Quote #1

You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf Picture Quote #1

I’d say my mother made more of a difference to me than anyone else did. I know that’s a conventional and perhaps mundane answer, but my family was blown apart at the start of World War II Picture Quote #1

People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine Picture Quote #1

If you’re crazy enough to do what you love for a living, then you’re bound to create a life that matters Picture Quote #1

I tell my employees that we’re in the service business, and it’s incidental that we fly airplanes Picture Quote #1

The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks Picture Quote #1

You can’t have a mid-life crisis in the airline industry because every day is a crisis Picture Quote #1

When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew Picture Quote #1

I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn’t get off the ground Picture Quote #1

Everybody in Texas would tell me that they thought I was nuts trying to start Southwest Airlines. There probably weren’t 10 people in the state who would have given a plug nickel for our chances of making a dollar. So sometimes, you need a little courage, too, just to buck popular opinion Picture Quote #1

The essential difference in service is not machines or ‘things.’ The essential difference is minds, hearts, spirits, and souls Picture Quote #1

I’ve found that many of the greatest ideas surface in bars because that’s where many people cultivate inspiration Picture Quote #1

You have to treat your employees like customers Picture Quote #1

I learned it by doing it, and I was scared to death Picture Quote #1

A company is stronger if it is bound by love rather than by fear Picture Quote #1

Power should be reserved for weightlifting and boats, and leadership really involves responsibility Picture Quote #1

Sometimes you need a little courage too just to buck popular opinion Picture Quote #1

It takes nerves of steel to stay neurotic Picture Quote #1

To be an excellent leader, you have to be a superb follower Picture Quote #1

The business of business is people Picture Quote #1

You don’t hire for skills, you hire for attitude. You can always teach skills Picture Quote #1

Think small and act small, and we’ll get bigger. Think big and act big, and we’ll get smaller Picture Quote #1

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right Picture Quote #1

If the employees come first, then they’re happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It’s not one of the enduring green mysteries of all time, it is just the way it works Picture Quote #1

You must be very patient, very persistent. The world isn’t going to shower gold coins on you just because you have a good idea. You’re going to have to work like crazy to bring that idea to the attention of people. They’re not going to buy it unless they know about it Picture Quote #1

One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title Picture Quote #1

It is my practice to try to understand how valuable something is by trying to imagine myself without it Picture Quote #1

If you create an environment where the people truly participate, you don’t need control. They know what needs to be done and they do it. And the more that people will devote themselves to your cause on a voluntary basis, a willing basis, the fewer hierarchies and control mechanisms you need Picture Quote #1

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Friendship Quotes

Motivational Quotes

Inspirational Quotes

Text Quotes

We have a strategic plan. It’s called ‘doing things’ (Herb Kelleher Quotes) Treat your employees like customers (Herb Kelleher Quotes) You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf. (Herb Kelleher Quotes) I’d say my mother made more of a difference to me than anyone else did. I know that’s a conventional and perhaps mundane answer, but my family was blown apart at the start of World War II. (Herb Kelleher Quotes) People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine. (Herb Kelleher Quotes) If you’re crazy enough to do what you love for a living, then you’re bound to create a life that matters. (Herb Kelleher Quotes) I tell my employees that we’re in the service business, and it’s incidental that we fly airplanes. (Herb Kelleher Quotes) The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks. (Herb Kelleher Quotes) You can’t have a mid-life crisis in the airline industry because every day is a crisis (Herb Kelleher Quotes) When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew. (Herb Kelleher Quotes) I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn’t get off the ground. (Herb Kelleher Quotes) Everybody in Texas would tell me that they thought I was nuts trying to start Southwest Airlines. There probably weren’t 10 people in the state who would have given a plug nickel for our chances of making a dollar. So sometimes, you need a little courage, too, just to buck popular opinion (Herb Kelleher Quotes) The essential difference in service is not machines or ‘things.’ The essential difference is minds, hearts, spirits, and souls (Herb Kelleher Quotes) I’ve found that many of the greatest ideas surface in bars because that’s where many people cultivate inspiration (Herb Kelleher Quotes) You have to treat your employees like customers (Herb Kelleher Quotes) I learned it by doing it, and I was scared to death (Herb Kelleher Quotes) A company is stronger if it is bound by love rather than by fear (Herb Kelleher Quotes) Power should be reserved for weightlifting and boats, and leadership really involves responsibility (Herb Kelleher Quotes) Sometimes you need a little courage too just to buck popular opinion (Herb Kelleher Quotes) It takes nerves of steel to stay neurotic (Herb Kelleher Quotes) To be an excellent leader, you have to be a superb follower (Herb Kelleher Quotes) The business of business is people (Herb Kelleher Quotes) You don’t hire for skills, you hire for attitude. You can always teach skills (Herb Kelleher Quotes) Think small and act small, and we’ll get bigger. Think big and act big, and we’ll get smaller (Herb Kelleher Quotes) You have to treat your employees like your customers. When you treat them right they will treat your outside customers right (Herb Kelleher Quotes) If the employees come first, then they’re happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It’s not one of the enduring green mysteries of all time, it is just the way it works (Herb Kelleher Quotes) You must be very patient, very persistent. The world isn’t going to shower gold coins on you just because you have a good idea. You’re going to have to work like crazy to bring that idea to the attention of people. They’re not going to buy it unless they know about it (Herb Kelleher Quotes) One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title (Herb Kelleher Quotes) It is my practice to try to understand how valuable something is by trying to imagine myself without it (Herb Kelleher Quotes) If you create an environment where the people truly participate, you don’t need control. They know what needs to be done and they do it. And the more that people will devote themselves to your cause on a voluntary basis, a willing basis, the fewer hierarchies and control mechanisms you need (Herb Kelleher Quotes)

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