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Jack Welch Quotes
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Common mission trap for companies: trying to be all things to all people at all times (Jack Welch Quotes)
As leaders, we owe it to every employee to let them know where they stand in the organization (Jack Welch Quotes)
Take lack of candor... I’m not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and it frustrates teams and bosses to no end (Jack Welch Quotes)
Just because you are the boss doesn’t mean you are the source of all knowledge (Jack Welch Quotes)
Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company (Jack Welch Quotes)
That’s all managing is: just coming up with the right questions and getting the right answers (Jack Welch Quotes)
A leader’s role is not to control people or stay on top of things, but rather to guide, energize and excite (Jack Welch Quotes)
People always overestimate how complex business is. This isn’t rocket science. We’ve chosen one of the world’s simplest professions (Jack Welch Quotes)
Any company trying to compete... must figure out a way to engage the mind of every employee (Jack Welch Quotes)
When it’s time to let someone go, do it right. No surprises. No humiliation (Jack Welch Quotes)
If work is just going in every day and getting a check, it’s an ugly life. When you can make work a meaningful purpose, you’ve hit the jackpot for people (Jack Welch Quotes)
Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you (Jack Welch Quotes)
Great leaders love to see people grow. The day you are afraid of them being better than you is the day you fail as a leader (Jack Welch Quotes)
If you want risk taking, set an example yourself and reward and praise those that do (Jack Welch Quotes)
Business is a game, and as with all games, the team that puts the best people on the field and gets them playing together wins. It’s that simple (Jack Welch Quotes)
Keep learning; don’t be arrogant by assuming that you know it all, that you have a monopoly on the truth; always assume that you can learn something from someone else (Jack Welch Quotes)
Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren’t just satisfied, they’re so shocked that they tell strangers on the street how good you are (Jack Welch Quotes)
I might not be the brightest bulb in the chandelier, but I’m pretty good at getting most of the other bulbs to light up (Jack Welch Quotes)
Face reality as it is, not as it was, or as you wish it were. Be candid with everyone. Don’t manage, lead. Change before you have to. If you don’t have a competitive advantage, don’t compete. Control your own destiny, or someone else will (Jack Welch Quotes)
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow (Jack Welch Quotes)
What’s important at the grocery store is just as important in engines or medical systems. If the customer isn’t satisfied, if the stuff is getting stale, if the shelf isn’t right, or if the offerings aren’t right, it’s the same thing. You manage it like a small organization. You don’t get hung up on zeros (Jack Welch Quotes)
There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow... It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it (Jack Welch Quotes)
Focus on a few key objectives... I only have three things to do. I have to choose the right people, allocate the right number of dollars, and transmit ideas from one division to another with the speed of light. So I’m really in the business of being the gatekeeper and the transmitter of ideas (Jack Welch Quotes)
Strategy is simply resource allocation. When you strip away all the noise, that’s what it comes down to. Strategy means making clear cut choices about how to compete. You cannot be everything to everybody, no matter what the size of your business or how deep its pockets (Jack Welch Quotes)