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Sanjay Kumar Quotes

Failure is unfortunately as common as success Picture Quote #1

That’s a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers Picture Quote #1

So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we’ve done enough consolidation; we’ve got enough critical mass Picture Quote #1

I think that a lot of companies are still amazingly price sensitive Picture Quote #1

Well, the security business has been growing. I think security is one of those areas where it’s to some degree not linear but maybe exponential growth Picture Quote #1

So let’s say you’re using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video Picture Quote #1

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Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast Picture Quote #1

As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don’t have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it Picture Quote #1

Today we’re focused on small acquisitions to add technology where necessary. I think it’s fair to say we’re not out looking for a large one, but I think it’s also very fair to say that as a public company you can never say never Picture Quote #1

So it’s really for us about new products, because we have released a lot of new products Picture Quote #1

But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis Picture Quote #1

To me, it’s really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person Picture Quote #1

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Well, the security business has been growing. I think security is one of those areas where it’s to some degree not linear but maybe exponential growth Picture Quote #1

And I’m comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can Picture Quote #1

There is nothing in the company that is either above or below me, as far as I’m concerned Picture Quote #1

That’s a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers Picture Quote #1

So far, indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services Picture Quote #1

One, we committed to put about 650 people in the field to focus totally on customer satisfaction Picture Quote #1

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I’m very comfortable in having a strong team. I’m very comfortable in sharing the limelight with the team Picture Quote #1

I’m equally comfortable in getting out there and taking a stand when I have to take a stand Picture Quote #1

Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation Picture Quote #1

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process Picture Quote #1

Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense Picture Quote #1

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Text Quotes

Failure is unfortunately as common as success (Sanjay Kumar Quotes) That’s a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers. (Sanjay Kumar Quotes) So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we’ve done enough consolidation; we’ve got enough critical mass. (Sanjay Kumar Quotes) I think that a lot of companies are still amazingly price sensitive (Sanjay Kumar Quotes) Well, the security business has been growing. I think security is one of those areas where it’s to some degree not linear but maybe exponential growth. (Sanjay Kumar Quotes) So let’s say you’re using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video (Sanjay Kumar Quotes) Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast (Sanjay Kumar Quotes) As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don’t have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it (Sanjay Kumar Quotes) Today we’re focused on small acquisitions to add technology where necessary. I think it’s fair to say we’re not out looking for a large one, but I think it’s also very fair to say that as a public company you can never say never (Sanjay Kumar Quotes) So it’s really for us about new products, because we have released a lot of new products (Sanjay Kumar Quotes) But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis (Sanjay Kumar Quotes) To me, it’s really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person (Sanjay Kumar Quotes) Well, the security business has been growing. I think security is one of those areas where it’s to some degree not linear but maybe exponential growth (Sanjay Kumar Quotes) And I’m comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can (Sanjay Kumar Quotes) There is nothing in the company that is either above or below me, as far as I’m concerned (Sanjay Kumar Quotes) That’s a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers (Sanjay Kumar Quotes) So far, indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services (Sanjay Kumar Quotes) One, we committed to put about 650 people in the field to focus totally on customer satisfaction (Sanjay Kumar Quotes) I’m very comfortable in having a strong team. I’m very comfortable in sharing the limelight with the team (Sanjay Kumar Quotes) I’m equally comfortable in getting out there and taking a stand when I have to take a stand (Sanjay Kumar Quotes) Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation (Sanjay Kumar Quotes) Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process (Sanjay Kumar Quotes) Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense (Sanjay Kumar Quotes)