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Tony Hsieh Quotes
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Friendship Quotes
Love Quotes
Life Quotes
Funny Quotes
Motivational Quotes
Inspirational Quotes
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Text Quotes
Help inspire people to realize they are capable of changing the world (Tony Hsieh Quotes)
I had decided to stop chasing the money, and start chasing the passion (Tony Hsieh Quotes)
...the best leaders are servant leaders - they serve those they lead. (Tony Hsieh Quotes)
Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly (Tony Hsieh Quotes)
Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees. (Tony Hsieh Quotes)
Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I’ve been full-time ever since. (Tony Hsieh Quotes)
There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself. (Tony Hsieh Quotes)
Don’t be cocky. Don’t be flashy. There’s always someone better than you. (Tony Hsieh Quotes)
If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money. (Tony Hsieh Quotes)
Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most. (Tony Hsieh Quotes)
Money alone isn’t enough to bring happiness... happiness is when you’re actually truly ok with losing everything you have. (Tony Hsieh Quotes)
I made a list of the happiest periods in my life, and I realized that none of them involved money. I realized that building stuff and being creative and inventive made me happy. connecting with a friend and talking through the entire night until the sun rose made me happy. Trick-or-treating in middle school with a group of my closest friends made me happy. Pickles made me happy (Tony Hsieh Quotes)
Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service (Tony Hsieh Quotes)
Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth (Tony Hsieh Quotes)
Zappos uses call center technology to track average call time per agent. But the goal isn’t to reduce this average - it’s more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone (Tony Hsieh Quotes)
We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes - but I was passionate about customer service (Tony Hsieh Quotes)
It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact (Tony Hsieh Quotes)
Most innovation comes from outside your industry applied to your own (Tony Hsieh Quotes)
I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones (Tony Hsieh Quotes)
Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own. (Tony Hsieh Quotes)
Success is getting to a point where you’d be truly OK with losing everything you have and starting over. (Tony Hsieh Quotes)
Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers. (Tony Hsieh Quotes)
You’ve gotta love the game. To become really good, you need to live it and sleep it. (Tony Hsieh Quotes)
Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny. (Tony Hsieh Quotes)
I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones. (Tony Hsieh Quotes)
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly. (Tony Hsieh Quotes)
Just figure out what your personal values are then just make those the corporate values (Tony Hsieh Quotes)
It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact. (Tony Hsieh Quotes)
The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors. (Tony Hsieh Quotes)
For individuals, character is destiny. For organizations, culture is destiny (Tony Hsieh Quotes)